Adobe creative suite installation problems

Adobe Creative Suite 3 may not run correctly on a system that doesn't meet the following requirements:. Gently wipe the bottom of each DVD from the center outward with a soft, lint-free cloth. If it can't, examine the DVD caddy or loading tray for dirt, and clean it with a lint-free cloth. If the tasks in the previous section don't solve the problem, then try the following intermediate troubleshooting tasks.

Software and services that load automatically with Windows for example, virus protection utilities can conflict with the Creative Suite 3 installer and cause problems in Creative Suite 3.

To prevent conflict, reinstall Creative Suite 3 while Windows is in simplified mode doesn't resolve the issue, try installing and running Creative Suite 3 on a different computer, or on a different hard drive. Windows and applications store working data in temporary.

Excessive or outdated temporary files can interfere with performance of Windows or applications. Delete temporary files by using the Disk Cleanup utility included with Windows. For information about Disk Cleanup, see Windows Help. System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks, either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party disk utility for example, Symantec Norton Utilities.

You should run such utilities on each hard disk or partition. More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility. The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.

Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and free space is consolidated in one contiguous block.

Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software. Try to install Adobe Creative Suite 3 on a different computer to determine if the problem is unique to your computer.

If you are able to install Adobe Creative Suite 3 on a different computer, contact the computer manufacturer. If the problem occurs on multiple computers, contact Adobe Technical Support. Create a new account, log in to the new account, and then try to install or run the Adobe application. Note: If some settings are dimmed, click the lock icon in the lower-left corner of the window and type an administrator name and password. If the tasks in the previous section don't solve the problem, then try the following intermediate troubleshooting tasks.

Note: Press the Shift key as soon as possible after the startup tone but not before. Some system components--for example, device drivers and virus protection utilities--can conflict with the Adobe Creative Suite 4 installer and result in an incomplete or failed installation. To prevent these conflicts, install Adobe Creative Suite from the desktop. A damaged hard disk can cause installation errors. Disclaimer: Adobe doesn't support third-party disk utilities but provides the following instructions as a courtesy.

For support, contact the developer of the disk utility. Virus scan software can interfere with software installation. Temporarily disabling anti-virus software can allow software to install successfully. The steps below are common procedures use to disable anti-virus software.

If the steps below do not allow you to disable the anti-virus software refer to its documentation. If the tasks in the previous section don't resolve the problem, then you may be able to resolve the problem by reformatting your hard disk or by determining if hardware is conflicting with Adobe Creative Suite.

Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you may void the computer's warranty. Note: Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices.

The Adobe Creative Suite 4 installer is designed to create an installation log of the actions performed on the machine. Install the system software on a different hard disk not a different partition on the same disk and then specify that disk as the startup disk.

Then, install Adobe Creative Suite to the new hard disk. Install and run Adobe Creative Suite from a different hard drive installed in the same computer or the same hard drive installed in a different computer.

If the problem doesn't recur, then the hard drive or the motherboard you were using previously may be the cause. For assistance, contact the manufacturer. You can see if other Adobe customers have a similar problem by visiting the User-to-User Forums. If you confirm that other users have experienced the same problem, then Adobe Technical Support may be able duplicate and research the problem. If none of the above steps has resolved the error or freeze that you are experiencing with Adobe Creative Suite 4 or Point Product, then you need to contact Adobe Technical Support.

You can find the support options at the Adobe Support Center. Legal Notices Online Privacy Policy. Creative Suite User Guide.

Select an article: Select an article:. What's covered. Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting This document can help you resolve problems that interrupt the installer for Adobe Creative Suite 4 on Mac OS X.

Beginning troubleshooting. Make sure that the system meets the minimum requirements for Adobe Creative Suite 4. Check the installation discs and disc drive. Log in as a user with administrator access privileges. Install current Mac OS X updates. Run Adobe Creative Suite 4 installer while no other applications are running. Check the knowledgebase for any specific error during installation.

System variables can also interfere with installation. To get the most from this document, perform the tasks in order. Keep a log of the tasks you perform and the results of each, including errors or problematic behavior. You can download a log from www. Adobe Technical Support can use this information to better assist you, if you need to call. The tasks in this section can help you resolve the most common installation problems.

Before performing any of these tasks, back up all personal files. Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer may compound the problem.

To install Adobe Creative Suite, and to perform most of the following troubleshooting tasks, you must have administrator privileges. Click Log Out when the system returns the message "Are you sure you want to quit all applications and log out now? When the log in screen appears, select a user with access privileges, type the appropriate password, and then press Return.

Note: If your computer is set to automatically log you in at startup, but you want to start as another user, hold down the Shift key after the Mac OS X Startup Screen appears and release it when the login screen appears. If you don't have access to an account with administrator privileges, contact your system administrator.

Adobe Creative Suite may not install correctly if your system doesn't meet the following minimum requirements:. The Adobe Stop Photos service may not be available in all countries, languages, and currencies and is subject ot change. Please visit the Apple web site for more information about this component.

The Memory value indicates the amount of installed RAM. You should perform these steps after each failed installation to avoid further problems that partially installed components can cause.

If you are using Creative Suite 2. Check to see if the following folders are installed in the Applications folder or other location:. Empty the Trash. If you receive a message that a file is in use and can't be deleted, restart the computer, then empty the trash.

To maximize available RAM and reduce the chance that another application may conflict with Adobe Creative Suite, quit any open applications, and then reinstall. Check the installation disks and disk drive.

Sometimes dust or dirt on a CD or DVD can interfere with an installation and prevent your drive from recognizing the media. Examine the Adobe Creative Suite 2 installation disks for dirt, dust, or fingerprints. Gently wipe the bottom of the disc from the center outward with a soft, lint-free cloth.

Verify that the disk drive can read other disk s. If it can't, examine the disc caddy or loading tray for dirt and clean it with a lint-free cloth.

If it still can't read other disk s, contact the drive manufacturer or Apple Computer. To disable nonessential applications located in the user accounts Login Items folder: Press Shift while you restart the computer. Pressing Shift disables any applications that are in the Login Items folder. Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create a new account, log in to the new account, and then try to install or run the Adobe application.

Click the Password tab, and then type a password that you'll remember, such as test. Install Adobe Creative Suite from within a root user account. If the problem causes the installer to freeze, the Console utility can identify software that causes the conflict.

Restart the installer, and try to re-create the problem. If the problem recurs, remove or update the software identified in the crash log. A damaged hard disk can cause the installer to freeze or return an error. Disk Utility checks the hard disk for damage, but doesn't defragment the drive.

Disclaimer: Adobe doesn't support third-party disk utilities but provides the following instructions as a courtesy.