Outlook looking for credential files

You may have wandered to several sites searching for the solutions of Outlook keeps asking for password. If Outlook keeps asking for password issue is occurring due to the wrong credentials. Then you can reset the credentials manager as follows:. A corrupt profile may cause several problems. And one of them can be Outlook keeps asking for password exchange.

You can reconfigure your corrupt profile as follows:. Poor network connections often create difficulties in performing various tasks. And Outlook may have failed to connect to the server, which may have resulted in Outlook keeps asking for password issues.

In such a case, you can switch to a stable network connection to solve the latter. Antivirus program causes Outlook error. Step by step process to resolve the issue In Outlook if the identification settings for users are activated configured with an Exchange account , it demands for login credentials on a regular basis. You must disable this setting to get rid of the password prompt issue. Select the Exchange account and click the Change button.

Click More Settings in the new dialogue box. In the Security tab of the Microsoft Exchange dialogue box, uncheck Always prompt for logon credentials. Credential Manager stores all your entered credentials, try the next few steps to remove them. By removing previously stored credentials from the Credential Manager, you can fix the issue: In the Control Panel, click on Credential Manager.

Look for the credential sets that have Outlook in the name. Expand the set and click on Remove from Vault.

Repeat the steps for all credential sets that have Outlook in the name. Thanks for your feedback. Have you changed the password or turn on two-step verification for your affected account recently? If you are not clear about whether your account has been set up two-step verification, you can confirm it with your admin.

Since you mentioned you have two Exchange account configured in Outlook, may I know if they are in a same profile? If you set the affected account in a independent profile, please try to repair your Outlook Data File as following:. If they are in a same profile, please try to create a new profile for the affected account to check the outcome.

If you are using Office for Business account, just configure it automatically with autodiscover. I have attached the screenshot for your reference. You will note that there are two exchange accounts configured in outlook. Regarding profile, may I request you to please explain that how can I check whether both the accounts are in the same profile. Thanks a ton for the help.

Highly obliged. If you have multiple profiles, when you open Outlook, you will get following option to choose profile before it, please confirm that option " Prompt for a profile to be used " has been selected in control panel :. After you selected one and click OK, then you can see the accounts in this profile.

So, from your screenshot, you set up two accounts in this profile. So, please try to create a new profile for the affected account as I mentioned, and then open Outlook with new profile. Thank you for the explanation. I checked and note that there is only one profile. There may be other causes for these symptoms. This article is merely intended to help you identify possible causes of these symptoms when using Outlook.

If you are experiencing this issue, either disable or uninstall the third-party authentication service application. Uninstalling the application can be performed in the Programs and Features in Control Panel. If you are unable to locate the program in Control Panel , check the program's installation folder for an uninstalled program. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft.