Microsoft wireless mouse 1000 stopped working

Report abuse. Details required :. Cancel Submit. Hello, Please provide some more information to understand the issue better? Let us know if it fixes the issue. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.

Thanks for your feedback, it helps us improve the site. Try to add the Bluetooth device again. I hope it works, Best Regards, Diego R. In reply to DaveM's post on June 4, Any other suggestions? My mouse is now working. I believe it only works in my 2. I have This can happen during normal usage or when one of these specific scenarios occurs: The PC goes to sleep, and a key press or the power button is used to wake from sleep.

There are multiple Bluetooth mice connected to the same PC. Cause Mouse stops responding during normal usage or after wake from sleep Can occur when the Bluetooth host fails to reconnect with the mouse. Mouse stops responding when multiple mice are connected Can occur when the Bluetooth host has a 'stop' on the flow control while polling other devices.

Resolution Mouse stops responding during normal usage or after wake from sleep If the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel. Open Control Panel. Open Devices and Printers. Click Add Device.

Mouse stops responding when multiple mice are connected If the mouse stops responding and there are multiple mice connected to the PC, turn off and then turn on one of the Bluetooth mice. More Information If the problem occurs more than once, and you have to repeatedly re-add the mouse or turn it off and then on, you may want to update firmware or drivers associated with the Bluetooth controller.

Need more help? We recommend that you maintain a distance of three feet between the wireless pointing device and such metallic objects. The wireless pointing device may not work on surfaces that do not have visible detail or on surfaces that are reflective or glossy, such as glass. Additionally, the sensor may have difficulty in tracking on highly repetitive patterns, such as a magazine or newspaper photographs. The following colors are known to cause difficulty in tracking for some mouse devices:.

Note This information does not apply to devices that use the BlueTrack technology. Mouse devices that have BlueTrack technology should experience fewer problems than standard devices experience on most surfaces. To see a list of BlueTrack devices, visit the following Microsoft website:. Click Start , click Run , type main. On the Wireless tab, verify the status of the battery. If the status of the battery is Good , the batteries most likely do not have to be changed.

Note Not all devices have the Wireless tab. If your device does not have the Wireless tab, go to the next method. Insert new batteries. Make sure that you align the positive and negative ends correctly, as specified by the battery compartment labels. Note Use only fresh, alkaline batteries. Do not use rechargeable or other kinds of batteries in a product that is not designed to use rechargeable batteries.

For more information about how to replace the batteries, see the documentation that is included with the product. If the problem continues to occur, go to the next method. Connect the device for recharging. Depending on the product, the connection point might be a "dock" in which the device sits or it might be a cable to which the device connects.